Refund Policy

This Refund Policy explains when DanseAI ("we", "us") refunds a payment for credits, credit packs or plans. It forms part of our Terms of Service.

1. Refundable payments

You can ask for a full refund of a payment when both of these are true:

• you ask within 7 days of that payment, and
• none of the credits added by that payment have been used.

This applies to the trial pack, credit packs and each monthly or yearly plan payment, including renewals.

Once any credit from a payment has been used to make a video, that payment is no longer refundable, except where the law requires otherwise.

2. Failed videos

You do not need to ask for failed videos. When a video fails or is cancelled, the credits it used are returned to your account automatically. These are credit refunds, not money refunds.

3. How to ask

Email support@danseai.com from the address on your account and tell us which payment you want refunded. We check the payment date and whether its credits are unused, then reply by email.

When we refund a payment, the credits it added are removed from your account. The money goes back to the original payment method through the payment provider; how long it takes to appear depends on that provider and your bank.

4. Cancelling a plan

You can cancel a monthly or yearly plan at any time from Settings → Billing. Cancelling stops future charges. It does not by itself refund a past payment; for that, see section 1.

5. Changes

We may update this policy. The date at the top shows the latest version. Payments made before a change follow the policy in force on the payment date.